All Creatures Great & Small Inc.

L2A Makiling Ave. Mountview Industrial Complex, Bancal Carmona, Cavite, Philippines.

Website: www.acgswebshop.com (http://www.acgswebshop.com)

Return & Refund Policy

Effective Date: July 1, 2025

At ACGS Web Shop, we value your satisfaction and strive to provide the best products and customer experience. If you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility for Returns

You may request a return within 7 days from the date the item was delivered.

Items must be unused, unopened, and in their original packaging to be eligible for a return.

Items that are perishable, made-to-order, personalized, or on clearance/sale are not eligible for

return or refund.

2. How to Request a Return

To initiate a return:

1. Email us at acgs.webshop@gmail.com or message us via Facebook messenger: All

Creatures Great & Small Inc. page within 7 days of receiving your item.

2. Provide your order number, a photo of the item, and a brief explanation of the issue.

3. Wait for our confirmation and return instructions. Do not send items back without

authorization.

3. Shipping Returns

You are responsible for the cost of return shipping unless the item was damaged, defective, or

incorrect due to our error.

We recommend using a trackable courier. ACGS Web Shop will not be liable for items lost in

return transit.

4. Refund Process

Once we receive and inspect your return, we will notify you of the status. If approved, your

refund will be processed within 5–10 business days. Refunds will be issued to the original

payment method:

Bank Transfer/Deposit: Refund will be returned to the same account used.

GCash: Refund will be sent back to the same GCash number used for payment.

Xendit (credit card, ewallet, etc.): Refunds will be processed through Xendit and returned via

the original payment channel.5. Damaged or Incorrect Items

If you received a damaged or wrong item, contact us within 48 hours of delivery. Please send

clear photos and a description of the issue to acgs.webshop@gmail.com or message us via

Facebook messenger: All Creatures Great & Small Inc. page so we can resolve it immediately.

6. Exchanges

We do not offer direct product exchanges at this time. If you wish to get a replacement, kindly

process a return and place a new order once the refund has been issued.

7. Contact Us

For any return-related inquiries or concerns, feel free to contact us at: email: acgs.webshop@gmail.com